Ovo Energy
Payments
Optimised payments journey for all applications, conversion uplift of 20%
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Glide
Utilities App
Lead the planning and full design of app MVP to enhance customer self serve and reduce inbound calls.
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Arcadia
Checkout
End to end redesign of the checkout experience to be used across the 7 brands.
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Navigation
Arcadia
During my time at Arcadia, I have worked on various navigational projects that have been through testing and continuous improvement. We would design a solution for one brand as a test, followed by design and rolling out across the additional six.
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Internal Website
HSBC
Throughout my time at HSBC, I designed a single scalable website used to train 40,000 project and program managers on how to deliver change within their programs. As a product designer, I worked on this from ideation through to implementation.
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