Glide

Glide | YJ Collective

After starting YJCollective with a consultant I had worked with at HSBC many of years ago. We were privileged to design & build the app you will see showcased bellow for Glide. Glide are a nationwide utilities company working with two core divisions. Student accommodation & residential .

As the lead product designer on this app my role was to facilitate workshops with the business to understand the purpose of the app & work out a step by step approach so that we were solving all customer problems. I managed another designer & co managed the developers & clients on this task whilst ensuring the business shareholders were happy with the value we were bringing to Glide.

We kicked off with a research phase speaking to Glides customers hosting sessions remotely over video chats. The outcome of this phase gave us a deep understanding to the problems that Glide & its customers were facing and mapped all of this out into current flows, user personas & user goals to ensure all requirements we gathered on this phase were aligned correctly.

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Some final developed app screens

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All ran by the style guide I built

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Main Goal

Create an app to decrease the number of inbound calls and emails and, in turn, improve customer service and increase efficiency.

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Customer Journey mapping

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User journey

Working through the user journey with the client to ensure when we started to get into the wireframing we already had flows signed off to some level & ensured we had all routes covered.

Wireframing the journey

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